Refund and Returns Policy

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Refund and Returns Policy of Expert Online

  1. Introduction

This Refund and Returns Policy outlines the conditions under which Expert Online offers refunds or returns for our broadband internet services and equipment. By subscribing to and using our services, you agree to comply with this policy.

  1. Refund Policy for Internet Services

2.1 Initial Setup and Installation Fees

  • Non-Refundable Fees: The initial setup and installation fees are non-refundable once the service has been installed and activated.

2.2 Monthly Service Fees

  • Pro-Rata Refunds: If you decide to cancel your service within the first 7 days of activation, you may be eligible for a pro-rata refund of the monthly service fee, minus any usage charges.
  • No Refunds After 7 Days: Monthly service fees are non-refundable after the first 7 days of service activation.

2.3 Advance Payments

  • Pro-Rata Refunds: If you have paid in advance for multiple months and decide to cancel your service, you may be eligible for a pro-rata refund for the unused portion of the advance payment, calculated from the date of service termination.